Frequently Asked Questions
I ordered and haven't received any status updates yet. When will my order ship?
Orders are fulfilled in the order they're received in as long as they can be fulfilled. If a book is out of stock, your order packing will be placed on hold until the out of stock item(s) is available.
Once your order begins packaging and is sent out, you'll receive status updates to your email along with tracking information once your order ships.
I have a preorder but also want to shop a new launch. Can I combine orders to ship together?
Contact Veronica at veronica@veronicaedenauthor.com
Only part of my order has arrived. Where's the rest?
APPAREL & MERCH items are fulfilled off-site by our print on demand fulfillment partner. These will ship separately to you directly from the nearest fulfillment center and are not handled by us!
Will your latest release be available in your store?
Always! I add preorders for signed copies around 1-2 weeks prior to a book's release for all editions that have been revealed. Any new paperback edition coming to the store is generally a preorder until stock is received.
You still need help?
If the FAQ above did not answer your questions, reach out for help by contacting us directly via email.